# Privacy Policy

Company: Basina Infotech

Effective Date: 29-10-2025

At Basina Infotech, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process and protect your information when you visit our website or use our products and services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

## 1. About This Policy

This Privacy Policy applies to all visitors, customers, users and clients who access our website or use our services, including website development, mobile application development, custom software, SaaS products, digital marketing, educational courses and other technology solutions.

## 2. Information We Collect

We may collect the following categories of information.

### Personal Information

Personal information may include:

* Full Name

* Email Address

* Phone Number

* Company Name

* Billing or Mailing Address

* Payment Information (processed through secure payment providers)

* Project or Business Details

* Account Login Information (where applicable)

We collect this information when you:

* Contact us

* Request a quotation

* Purchase a product or service

* Register for a course

* Create an account

* Subscribe to newsletters

* Apply for a job

* Submit support requests

### Non-Personal Information

We may automatically collect:

* IP Address

* Browser Type

* Device Information

* Operating System

* Pages Visited

* Session Duration

* Referring Website

* Clickstream Data

* Cookies and Analytics Data

## 3. How We Use Your Information

We use collected information to:

* Provide our services

* Process orders and payments

* Manage projects

* Deliver software, websites and applications

* Provide customer support

* Improve our products and website

* Send service updates and important notifications

* Respond to enquiries

* Conduct analytics and performance monitoring

* Prevent fraud and unauthorized access

* Comply with legal obligations

Marketing emails or promotional messages will only be sent where permitted by law or with your consent.

## 4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

* Remember user preferences

* Improve website functionality

* Measure website traffic

* Analyze visitor behavior

* Improve user experience

You may disable cookies through your browser settings, although certain website features may not function properly.

## 5. Information Sharing

Basina Infotech does not sell, rent or trade your personal information.

We may share information only with:

* Hosting providers

* Payment gateway providers

* Analytics providers

* Cloud service providers

* Business partners involved in delivering requested services

* Government or legal authorities where required by law

All third-party providers are expected to maintain appropriate confidentiality and security standards.

## 6. Data Retention

We retain your information only for as long as necessary to:

* Deliver services

* Complete projects

* Meet legal obligations

* Resolve disputes

* Enforce agreements

When information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

## 7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no online system or internet transmission can be guaranteed to be completely secure.

## 8. Third-Party Services

Our website and services may integrate with third-party providers including:

* Payment gateways

* Domain registrars

* Hosting providers

* Analytics platforms

* Cloud service providers

* External APIs

* Social media platforms

Basina Infotech is not responsible for the privacy practices or policies of third-party websites or services.

## 9. Your Rights

Subject to applicable law, you may have the right to:

* Access your personal information

* Correct inaccurate information

* Request deletion of your data

* Withdraw marketing consent

* Request a copy of your stored information

* Object to certain processing activities

Requests may be submitted using the contact details below.

## 10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

## 11. Changes to This Privacy Policy

Basina Infotech reserves the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon publication on our website. Continued use of our website or services constitutes acceptance of the updated Policy.

## 12. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal.

## 13. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Basina Infotech

Address: Mahammadpur, Opposite Trio EV Charging Point, Near Ecospace, Newtown, Kolkata, West Bengal 700135

Email: help@basinainfotech.com

Phone: +91 7980145272