# Return & Refund Policy

Company: Basina Infotech

Effective Date: 29-10-2025

This Return & Refund Policy explains how Basina Infotech handles refund requests for its digital products and services, including website development, mobile application development, custom software development, SaaS solutions, digital marketing, UI/UX design, branding, IT consulting and other technology services.

By purchasing or using our services, you acknowledge that you have read, understood and agreed to this Return & Refund Policy.

## 1. Nature of Services

Basina Infotech provides digital, customized and service-based solutions rather than physical products. As each project is developed according to the client's specific requirements, returns are generally not applicable once work has commenced.

All projects are executed based on the approved quotation, proposal, agreement or Statement of Work (SOW). Any work requested outside the approved scope may incur additional charges.

## 2. Refund Eligibility

Refund requests may be considered only under the following circumstances.

### Project Not Started

If payment has been made and the project has not yet commenced, a refund request may be submitted within 48 hours of payment.

Approved refunds may be subject to deduction of applicable payment gateway charges, transaction fees, or administrative costs.

### Duplicate Payment

If a customer is mistakenly charged more than once for the same invoice or service, the excess amount will be refunded after verification.

### Service Not Delivered

If Basina Infotech is unable to initiate or deliver the agreed service due to reasons solely attributable to the Company, a full or partial refund may be considered after reviewing the project status and work completed.

## 3. Non-Refundable Services

Refunds will not be provided in the following situations:

* Work has already commenced, including consultation, planning, design, development, testing, implementation or deployment.

* The client fails to provide content, approvals, feedback, credentials or other required information within the agreed timeline.

* The client changes project requirements after approval.

* The client cancels the project after work has started.

* Any project milestone has been approved or accepted by the client.

* Custom software, websites, mobile applications or digital products have been partially or fully delivered.

* Domain registration, hosting, SSL certificates, cloud services, third-party APIs, plugins, themes, software licenses, subscriptions or external services purchased on behalf of the client.

* Annual Maintenance Contracts (AMC), technical support, consulting, training or implementation services already provided.

* Dissatisfaction based solely on personal preference where the agreed scope has been completed.

## 4. Partial Refunds

Where applicable, Basina Infotech may approve a partial refund if a project is cancelled before completion.

The refundable amount will be determined after considering:

* Project progress

* Time invested

* Resources utilized

* Third-party expenses

* Completed milestones

* Administrative costs

The Company's decision regarding the refund amount shall be final.

## 5. Project Cancellation

Either party may cancel a project by providing written notice.

If the client cancels a project after work has commenced, Basina Infotech reserves the right to retain payments corresponding to:

* Completed work

* Time invested

* Third-party purchases

* Administrative expenses

* Other project-related costs

## 6. Refund Processing

Once a refund request has been approved, refunds are generally processed within 5–10 business days, depending on the payment gateway, bank or financial institution.

Actual processing times may vary based on the payment method used.

## 7. Chargeback Policy

Before initiating a chargeback or payment dispute, clients are requested to contact Basina Infotech so that we may attempt to resolve the issue.

Fraudulent, unauthorized or unjustified chargebacks may result in:

* Immediate suspension of services

* Cancellation of ongoing projects

* Permanent account restriction

* Legal recovery of outstanding dues and associated costs where permitted by law

## 8. How to Request a Refund

To request a refund, please email us with the following information:

* Invoice or Order Number

* Payment Details

* Reason for the Refund Request

* Supporting Documents (if applicable)

Email: help@basinainfotech.com

Our team will review your request and normally respond within 3–5 business days.

## 9. Contact Information

Basina Infotech

Address: Mahammadpur, Opposite Trio EV Charging Point, Near Ecospace, Newtown, Kolkata, West Bengal 700135

Email: help@basinainfotech.com

Phone: +91 7980145272

## 10. Governing Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal.

## 11. Policy Updates

Basina Infotech reserves the right to modify, update, or replace this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website. Continued use of our services after such changes constitutes acceptance of the revised Policy.